When The Customer Decides To Say Goodbye

The recent incident involving Comcast and one of their agent’s customer retention calls has now become part of customer service history. Apologies have already been made, statements have been issued, action plans to do better have been promised. Now what? While most people will probably sympathize with the aggrieved customer, it is also important to remember […]

Facebook: Hello Again Or Goodbye For Now?

Founded by Mark Zuckerberg and fellow Harvard students Eduardo Saverin, Andrew McCollum, Dustin Moskovitz, and Chris Hughes in 2004, Facebook is a social networking service whose membership was initially limited to the Harvard University population, but eventually became open to everyone with a valid email address, aged 13 and higher. It is unlikely that Facebook […]

Personal Reflection Time: To Evade Or To Indulge?

Based on a recent study done, people would rather hurt themselves than be left alone to do nothing else but think. Published in the journal Science a few days back, “Just Think: The Challenges of the Disengaged Mind” is summarized as follows: “In 11 studies, we found that participants typically did not enjoy spending 6 […]